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Etat Service Desk Analyst with Polish

Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O miejsce pracy: Wrocław

Service Desk Analyst with Polish
Wrocław

Location: remote from anywhere in Poland with a possibility of working from the office in Gdansk


What we do:

 

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Gdańsk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

 

Looking for Service Desk Agent willing to expand IT knowledge in multinational corporate environment.


Main responsibilities:

 

User Communication

  • Single point of contact for users for all IT related issues – Management of communication via any inbound communication channel
  • Contact users via the defined outbound channels to resolve tickets or to gather information
  • Act as translation instance for contacts between English speaking supporters and end users without English language skills

Ticket Handling

  • Reception, acceptance, documentation of requests and incidents – transferring them into tickets
  • Categorization and prioritization of tickets based on defined rules 
  • Translate any ticket information from local language into English and vice versa

Incident- / Request resolution

  • Resolution of incidents by implementation of validated solutions and workarounds documented in the KMDB
  • Fulfilment of requests as defined in the Runbook and documented in the KMDB (e.g. password resets and account unlocks for defined services and application)

Knowledge Management

  • Support knowledge management by providing feedback for creation or maintenance of KMDB articles
Key requirements:
  • Experience in L1 service desk support with network, Microsoft office and other IT related issues
  • Troubleshooting skills
  • Basic knowledge of Service Desk Metrics
  • Customer service background is nice to have
  • Strong IT knowledge and willingness to learn
  • Native Polish and fluent English
We offer:
  • Competitive salary with cafeteria benefits and bonuses
  • Opportunity to be part of a rapidly expanding global organization
  • Pleasant and inspiring working atmosphere
  • Professional development and clear career path
  • Training & development opportunities
  • Private healthcare and additional life insurance
  • Employee volunteering programs and opportunities
  • Inclusion and diversity in practice
  • Employee referral program in place
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.


Pozostałe oferty pracy w firmie COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
w firmie: , Wybierz
w firmie: , Wybierz
w firmie: , Wybierz
w firmie: , Wybierz
Etat GL Accountant with Polish w firmie: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O miejsce pracy: Wrocław 19-05-2023

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Data dodania: 07-03-2023
Wyświetleń: 97