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Responsibilities

• Managing Unapplied Cash - performing the allocation of the current transfers on customer accounts according to documentation sent by the customer
• Booking incoming payments - posting the incoming transfers from the GL on customer accounts using Bank Statement 
• Participate to conference calls with the relevant stakeholders 
• Ensuring reaching targets of having zero Unallocated/Unapplied Cash at the End of the Month and at the end of the working day
• Ensuring the incoming payments are cleared timely
• Worklist - investigating the open deductions on the customers' accounts 
• Performing matchings on customer accounts based on proper documentation received from collections
• Investigate reason for non-match
• Reaching out to Customer bank for the information
• Performing below Threshold Write Off according to the procedure on a Weekly basis / on a Monthly basis / anytime there is a special request from the Collection Specialist/Audit team
• Performing Final Settlements WO according to the Procedure on a Monthly Basis before Month End closure
• Linking deductions and credit note to Dispute Cases
• Updating information on the Dispute Cases from Worklist
• Processing Dispute Cases from Finding Dispute Cases
• Performing clearing actions on customer accounts - Cash Discounts, Bank Charges, Tax Differences
• Performing Reversal of Postings on customer accounts on special request
• Performing Reversal of Payment Allocations on customer account on special request
• Performing postings from Customer Account to Special GLs (Unearned Cash Discount, Earned Cash Discounts, Currency Differences, Tax) 
• Take over increased responsibilities within the described activities above
• Training other team members regarding the daily tasks whenever necessary and requested by the operation management functions
• Provide requested services to customers as a part of Service Catalogue
• Support proper Order Management process
• Support proper Claims Management process
• Complete any tasks assigned by the operation management functions

• Fluent Italian and English 
• Customer Focus (focus on external and internal customers)
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
• Good MS Excel skills  
• Good knowledge of SAP Cash Collection / Cash App related transactions and workflows
• Good knowledge of financial controls related to Cash Collection / Cash App processes
• Ability to work with various IT applications 
• Strong analytical skills including analysis of complex data
• Preferred Qualification
• Customer service orientation
• Very good presentation skills
• University Graduate (min. Bachelor) 
• Required experience in Customer Facing area